What Does a Loan Officer Do?

A loan officer handles different types of loans like mortgages. They are well acquainted with the lending products of their institution and can provide consultations on their suitability for a client’s needs.


They also review loan applications and decide whether to approve or reject them based on the information they receive. Moreover, they market their institution’s products and actively solicit business.

Job Duties

Loan officers work in banks, credit unions and mortgage companies to evaluate and authorize or recommend approval of loans. They interview applicants and review their financial documents to determine their needs and ability to repay the loan. They also promote credit and loan services to potential customers and market their employer’s lending products to gain new business.

To be a loan officer, you need to have excellent customer service and sales skills. You must also be able to work with various types of software, as well as understand and apply accounting principles to your job. You must be able to communicate effectively and be able to follow standard accounting procedures, including filing attachments, making collections calls, and preparing statements for delinquent accounts.

In addition to being able to guide you through the loan process, a good loan officer will have in-depth knowledge of all the lending products your bank offers. They will be able to tell you which options are best suited for your situation and explain the terms of each. They may also help you find down payment assistance programs or other ways to save money during the homebuying process.

While working as a loan officer can be rewarding, it can also be stressful and time-consuming. You will be responsible for reviewing numerous loan applications, interviewing applicants, and preparing documents. Your responsibilities will also include overseeing the underwriting and closing processes and keeping abreast of changes in state and federal banking regulations.

Education and Training Requirements

A bachelor’s degree in business or finance is often required for loan officers, along with on-the-job training. Previous work experience in banking or sales also can be helpful. Interpersonal skills are especially important for helping people through a stressful process, such as buying a home or refinancing a mortgage.

The role of a loan officer is to evaluate, authorize, or recommend approval of commercial or real estate loans as well as credit loans. Loan officers may also advise borrowers on financial status and payment methods. They may be employed by banks, credit unions, mortgage companies, and other financial institutions.

Loan officers may specialize in a certain type of lending product, such as residential or commercial mortgages. They must be familiar with the lending products offered by their employer, and they must understand the government regulations that apply to those products. They also must know the difference between different types of mortgages and their terms and conditions.

A mortgage loan officer may be licensed, depending on the state and employer. This usually requires 20 hours of coursework and passing an exam. Some loan officers acquire certification through banking associations to further their credentials. These certifications require ongoing professional development and compliance with the laws of their state. This is an excellent way for mortgage loan officers to stay current on industry changes and improve their customer service.

Working Conditions

A loan officer must be comfortable working with people. This is a major part of their job, as they work directly with clients, either individuals or companies. They also need to be able to analyse their client profiles and accurately pick out the best loan options for them. This type of analytical skill requires a high degree of education, and many of them have a college or university degree.

They usually work for financial institutions like commercial banks, credit banking companies and mortgage firms. They specialize in one of the three categories of lending: commercial, consumer and mortgage. A commercial loan officer helps businesses obtain loans for expansion or equipment purchases, while a consumer loan officer handles personal or consolidation loans such as car and home loans. And mortgage officers help buyers purchase residential or commercial real estate, and even refinance existing mortgages.

A loan officer is generally paid a base salary and earns additional compensation through incentive programs. These programs are designed to improve the bank’s return on assets. Some of these programs are based on net loan growth, while others are based on individual performance and sales results. In addition, loan officers are typically paid a commission for each loan they originate and close.


The salary of a loan officer can vary greatly. It depends on several factors, including experience, location, and the type of loans they sell. For example, those who focus on mortgages typically earn more than those who specialize in consumer loans. Additionally, the income of a loan officer can vary significantly between different banks and financial institutions.

Some loan officers are paid a base salary while others are entirely commission-based. Regardless of the structure of their compensation package, most full-time loan officers receive standard benefits like health, vacation, and access to retirement accounts. They may also have the ability to earn bonuses based on their sales performance and company results.

While a career as a loan officer can be financially rewarding, it is not an easy job. In addition to working in a highly competitive industry, many of these professionals work a lot of hours and must manage their time effectively to avoid burning out. They must also deal with the stress of near misses, lost deals, and other setbacks that come along with this position.

Using occupational data from the Bureau of Labor Statistics, we’ve compiled a round-up of the average salaries of loan officers across the United States. Read on to learn more about which states pay the most for this profession and how you can increase your earning potential.